Choosing the Right Lock
How do I choose the right lock?
How do I choose the right lock?
Each trailer type has a specific lock model for the best fit. Use our Lock Selector Tool on our website to find the best option for your needs.
What size do I need (2” vs 2-5/16”)?
What size do I need (2” vs 2-5/16”)?
Check your coupler size stamped on your trailer or measure the ball opening.
What is the difference between flat lip, round lip and square lip?
What is the difference between flat lip, round lip and square lip?
- Flat lip: straight edge coupler
- Round lip: curved edge coupler
- Square lip: squared edge with more defined corners
Choosing the correct type is essential for a proper and secure fit.
👉 See example ↗
Will it fit my trailer?
Will it fit my trailer?
AMPLock products are custom-fit. If your coupler matches the model, it will fit securely.
What is “custom fit”?
What is “custom fit”?
That means the lock is designed to fit specific coupler types precisely. It prevents tool insertion between lock and coupler and holds the guard securely in place
What is the difference between Strong and Ultimate models?
What is the difference between Strong and Ultimate models?
Strong:
- Robust and secure
- Quick and easy installation
- Keyed alike option available
Ultimate: - All Strong features
- Maximum protection
- Very limited access to the cylinder
- Precision fit
- Superior resistance to attacks
Products & Security
What makes AMPLock different?
What makes AMPLock different?
- Solid cast iron construction
- High-security cylinder
- No universal fit = harder to attack
- One key for multiple locks
Can AMPLock be broken or cut?
Can AMPLock be broken or cut?
AMPLock is built from solid cast iron and engineered to resist aggressive attack methods, both off and on the trailer.
👉 Watch a multi-tool destruction test ↗
👉 Watch a pry bar test on a trailer↗
“Tests performed in real conditions by independent professionals.”
Is it pick-proof?
Is it pick-proof?
AMPLock uses a high-security cylinder designed to resist picking attempts under real-world conditions.
👉 Watch independent expert review ↗
Is it made in Canada?
Is it made in Canada?
Yes, it's proudly made in Canada.
Keys & Keyed Alike
What is Keyed Alike?
What is Keyed Alike?
- One key for multiple locks
- Compatible with previous purchases
- Works across most AMPLock products
Should I register my keys?
Should I register my keys?
Yes — we strongly recommend registering your keys as soon as you receive your lock.
This ensures faster support and easier replacement if your keys are lost.
Can I match an existing key?
Can I match an existing key?
Yes — select Keyed Alike at checkout and enter your key code.
Where do I find my key number?
Where do I find my key number?
There is always a key-shaped tag included with your first order. Your key code is printed on it.
👉 See an example here ↗
Can I reorder keys?
Can I reorder keys?
Yes — additional keys can be ordered through our website. You will need your lock’s unique key code, found on your key-shaped tag.
If you no longer have the tag but still have a key, you can send us a photo of both side and we’ll help identify the code.
👉 See an key-tag example here ↗
👉 See an example of a picture of key here ↗
I lost my keys, what do I do?
I lost my keys, what do I do?
If you have your key code, you can order replacement keys
If your code is registered, contact us and we’ll assist you quickly.t
If you have any original packaging, key tags, or purchase records, please check them for your key code.
If you don’t have your code, a locksmith can safely open the lock. We can then help you replace the cylinder.
For security reasons, a new lock may be required.
Can I use one key for multiple lock?
Can I use one key for multiple lock?
Yes — select the Keyed Alike option at checkout to use the same key for multiple locks.
You can also order additional locks later using the same key code before checkout.
Your key code is required to match an existing key.
Orders
How do I order?
How do I order?
You can place an order directly on our website. Simply select the lock that matches your trailer type, add it to your cart, and proceed to checkout.
Can I modify or cancel my order?
Can I modify or cancel my order?
Orders are processed quickly for fast shipping. Communicate with us as soon as possible to request a change or cancellation
Changes may not be possible if the order has already shipped
Where is my order?
Where is my order?
Tracking information is sent by email once your order has shipped.
I didn't receive confirmation by email
I didn't receive confirmation by email
Check spam folder or contact support
Shipping
What are your delivery times? (Canada / USA)
What are your delivery times? (Canada / USA)
Canada: 2-7 business days
United States: 3-10 business days
Do you ship internationally?
Do you ship internationally?
Currently, we ship to Canada and the United States. For international shipping inquiries, please contact our team.
How much is shipping?
How much is shipping?
Shipping is free for direct customers in Canada and the United States.
For dealer or international shipping inquiries: contact our team
Lost package?
Lost package?
Communicate with us and we will assist you with the carrier.
Payment
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment methods.
Is my payment secure?
Is my payment secure?
Yes, all transactions on our website are encrypted and processed through a secure payment gateway to ensure your data is protected.
Can I get an invoice for my order?
Can I get an invoice for my order?
Yes, an invoice will be automatically emailed to you after your purchase. If you need a customized invoice, please contact our support team.
Installation & Usage
How to install?
How to install?
We currently have an installation video for the Ball Coupler Flat Lip model
👉 Installation video↗
For other models, communicate with us and we’ll be happy to provide the correct instructions.
Do I need tools?
Do I need tools?
No tools required.
How to lock/unlock?
How to lock/unlock?
Insert the key and turn approximately ¾ turn, then pull on the lock to release and remove it.
Troubleshooting
Key doesn't turn properly
Key doesn't turn properly
- Verify your key: it should have “REAL” engraved on it
- The key should turn about ¾ of a turn to unlock
- If it turns only ¼ turn: the key may be incorrect or damaged
- If it turns partially (¼–¾): clean and lubricate the lock (non-silicone + compressed air)
If it turns fully or spins: contact us or a locksmith (internal damage possible)
Lock won't open
Lock won't open
- Verify your key: it should have “REAL” engraved on it
- Ensure the key turns about ¾ of a turn
- Debris or dirt may be preventing proper operation — clean with compressed air and use a dry (non-silicone) lubricant
My key is stuck
My key is stuck
Do not force. Apply lubricant and gently move the key.
Key turns but doesn't unlock
Key turns but doesn't unlock
The cylinder may not be aligned. Retry and ensure full rotation.
Rust / dirt issue
Rust / dirt issue
Clean with a non-silicone lubricant and use compressed air to remove debris.
I order the wrong model
I order the wrong model
We offer free exchanges within 30 days of purchase to ensure you have the right item. (condition apply)
Communicate with us for instructions
Returns & Refunds
What is your return policy?
What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused and in its original packaging at our expense
Is there a warranty?
Is there a warranty?
Yes — 5-year limited warranty. with registration
How to claim warranty
How to claim warranty
Communicate with support with proof of purchase and photos.
Are used products covered by a warranty?
Are used products covered by a warranty?
Yes — a 5-year limited warranty is included with registration.
However, only mechanical functionality is covered; cosmetic condition and visual imperfections are not guaranteed.
Maintenance
AMPLock: care and maintenance
AMPLock: care and maintenance
Minimal maintenance is required, but regular care helps ensure optimal performance:
- Clean the exterior with a soft, dry cloth
- Lubricate monthly with a dry (non-silicone) lubricant
- Use compressed air to remove debris if needed
Which lubricant?
Which lubricant?
A dry (non-silicone) lubricant
Winter usage
Winter usage
Cold weather can affect any lock, so regular maintenance is recommended:
- Before winter presoak your AMPLock with all components open in antifreeze solution during 1-night
- Apply a dry (non-silicone) lubricant to prevent freezing
- Use compressed air to remove moisture and debris
- Keep the keyway clean and dry
- Avoid forcing the key if the lock feels stiff
If the lock is frozen, gently warm the key or lock before use.
Dealers & Business
Can I become a dealer?
Can I become a dealer?
Yes — we’re always looking to partner with new dealers. You can start the process right away with our page reseller on our website
Is dropshipping available?
Is dropshipping available?
Yes — communicate with us for details.
Keyed alike for dealers?
Keyed alike for dealers?
Yes — dealers can order locks keyed alike.
Do you offer bulk pricing?
Do you offer bulk pricing?
Yes — bulk pricing is available for business orders.
Contact us for more information
Customer Support
How can I contact customer service?
How can I contact customer service?
You can reach us via email (info@amplock.com) or through our contact form on the website. Our team is available to assist you with any questions.
Response time
Response time
Typically within 24–48 business hours.
What are your customer service hours?
What are your customer service hours?
Our support team is available Monday through Friday, from 9 a.m. to 5 p.m. (EST).
Email / phone
Email / phone
📧 Email: info@amplock.com
📞 Phone: 1 888-475-3098
